Reset Product Servicing
In the world of parking control systems, Reset's and
our suppliers products are amongst the best available today.
While all Reset's equipment and software is designed
to the highest standards, we believe that the key to our enviable reputation
in long-term customer support, is based on the quality and consistency of the
service we have provided since the company's beginning in 1964. Our proven methods
will provide you with:
- Increase in parking equipment
revenue.
- Reduction in the number
of motorist reported faults and complaints.
- Reduction of withdrawn infringement
notices due to faulty equipment.
Reset can offer a service to suit your requirements
from as needed callouts package or in house repairs to a total management solution.
With the best people in the industry, contact us today to find why Reset are
the service leaders in parking equipment.
The Team
We understand how demanding your job can be, and how
important it is for you to be confident of a quick and professional response.
Our response centre has a fully computerised field management
system, with each customer recorded and monitored. This not only allows for
effective control of our regional engineers, but also for thorough and ongoing
analysis of customers systems. This means that we can identify possible improvements
and advise in future developments long before they become a problem to the customer.
The Engineers
Reset is a nationwide organisation servicing Australia,
New Zealand and Pacific areas and all our regional engineers are fully equipped
with the latest in digital phone technology to ensure a quick response and up-to-the-minute
call allocation from our central support desk in Bayswater.
We recognise that system downtime can mean loss of revenue
for our customers. To keep this to an absolute minimum, all our services vehicles
carry and maintain a comprehensive stock of spares.
Technical Support
System upgrade and development is a continuous process
at Reset, and our technical support department plays a large part in both identifying
customer needs and providing solutions. Regular training is provided by the
equipment suppliers for our service engineers on all products so they are up
to date on the latest innovations and techniques. While each engineer is fully
supported when specific higher level advice is needed, we are also aware of
the importance of a close working relationship with our customers to provide
specialised and professional support and consultation as and when required.
