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HELP WITH YOUR RESET PRODUCTS

Reset Care provides ongoing software and hardware support services to our valued customers.

How do I contact Reset Care?

Free call number 1800 033 853 or email help@reset.com.au

DOWNLOAD RESET SOS

Current Software Versions:

Genesis Pro and Genesis SQL: 10.52b
TA100 Pro and TA100 SQL: 4.52b

Contact us at: help@reset.com.au if you are not on the latest release.

Reset Support

ALREADY A RESET PLATINUM CUSTOMER?

Remote Login

Enter the 9-digit code provided by your Reset Platinum technician for a technical support session.

WHY RESET PLATINUM?

Reset Care Platinum is more than just technical support we will go that extra mile for you.

We’re here to provide coaching, help and advice online and over the phone.

Site visits can also be organised for a minimal call out fee.

More than just Tech support

  • Help fixing issues like errors, polling issues etc..
  • Coaching to better use your Reset system
  • Timely support based on urgency of the request

Speak to a live person

  • Online access to our Tech experts
  • Access to support tools
  • Over the phone support
  • Optional site visits

Tech Support Anytime

  • Experts whenever you need them
  • 9×5 Online & phone support
  • Help whenever Reset offices are open
  • Your Tech isn’t working. We are

WHAT IS COVERED?

Face Recognition Clocks TA805 SY940  SY910
Hand Scanners HP1000 HP2000 HP3000
Swipe Terminals TA600 TA715 TA785
PC & Web Based Clocks PC Clock Web Clock
  • Genesis
  • Genesis SQL
  • TA100Pro
  • TA100Pro SQL
  • PC Clock
  • Web Clock
  • USB over network (Third Party Software)

In Development

Call us for a price!

Hours of operation for Reset Platinum services:

  • Monday – Friday: 9:00am – 5:00pm
  • Closed National & VIC Public Holidays
  • After hours and weekend appointments may be available

Your Reset Platinum subscription provides you with access to our technology experts whenever you need it; over the phone or online 9×5 week days.

Reset Support

Reset Care Platinum

  • Access our experts whenever you need them during trading hours over the phone & online.
  • Personalised coaching, such as help on how to use shifts, differentials, overtime and advice to help you optimise the payroll process.
  • Diagnose and solve both hardware & application issues.
  • Discounted terminals & software modules.
  • Loan terminals based on availability.
  • Discounted servicing & parts.
  • Optional Custom reports.

Click Buy Now for a personalised quote!

BUY NOW
  • The Pay on demand option provides you with access to our technology experts whenever you need support during business hours.
  • This option is available twice in a calander year, if more support is required we will offer the customer the option of subscribing to an yearly subscription.
  • The subscription rate can be discounted based on the amount spent through Pay on demand for that year and the subscription to commence from the first contact date for that year.

Pay On Demand

Set IT Up

  • We’ll help connect up to five RESET devices for you

Support IT

  • We’ll solve one issue such as an application error or solving a connection problem

Learn IT

  • Our Platinum experts can coach you to help you improve your know-how about the devices & software so you can get the best use from your RESET system

$165.00
Hourly Rate

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