Support

Customers who have current paid support with Reset have the following;

1. Access to software updates, manuals, and error messages at www.reset.com.au with a 'login'. Click here to Log In
2. Unlimited phone support
3. Unlimited phone training
4. Unlimited remote control support and training. (explained below)
5. Discounted onsite rate of $80/hr (Reduced from $120/hr),

Please contact us if you have current support with us but do not have or remember your username and password for this website.

An extended form of phone support and training is now available. You can download and install a program called UltraVNC which is a free program. *Then with your permission we can remote control your computer whilst you view our activity from your screen. This allows for quick and more responsive phone support.

UltraVNC Download for Windows 95/98/ME/2000/2003/XP please click  here.

UltraVNC Download for Windows Vista please click  here.

* This means that the connection is setup on your computer, and only you (the customer) can initiate the connection. If you call Reset for support or training and want to use remote control, Reset activates our VNC server, then you (the customer) connect to OurVNC Server.(*note* We can only see your computer. Not your entire network)

There is also a VPN option aswell. But we find the Ultra VNC setup easier, and quicker to setup.

For initial setup of UltraVNC please contact Support on help@reset.com.au.