Contact
Two numbers, and no call centre on either
Two free-call numbers, clearly split: one for buying, one for fixing. Both are answered in Australia, 9 to 5 weekdays AEST.
By phone
Call us
Reset Care support
1800 033 853
Existing customers. You talk to a technician who can open your system — not a chatbot, not an offshore queue.
Both numbers are free to call from anywhere in Australia, and we support workplaces across Australia and New Zealand. Hours are Monday to Friday, 9:00am to 5:00pm AEST; we're closed on national and Victorian public holidays.
Email and post
The other ways
- Sales sales@reset.com.au New systems, upgrades, quotes and pricing.
- Support — Reset Care help@reset.com.au Existing customers. For anything urgent, ring 1800 033 853 — email is slower.
- General enquiries info@reset.com.au Including privacy enquiries — see our privacy policy.
- Postal address PO Box 781, Macleod VIC 3085 Post only. Returning hardware or sending a unit in for repair? Call Reset Care on 1800 033 853 first and we'll give you the address to send it to.
Already a customer with a technician on the phone? Go straight to Reset SOS.
Recommendation and a price
Or send it in writing
List the clocks, software or payroll you have — or tell us you have none. We'll say what's supported, what we'd keep and what we'd change.
- A technician reads it — not a call centre, not a lead-qualifying script
- No obligatory demo — a straight recommendation and a price
- Start with one site, or one door — keep any clocks that still work
- What's in the quote: hardware, software, setup and support options