Supported legacy clocks
A clock that still works is a clock worth keeping, and we keep the system around it running — including systems we did not originally supply. What we cannot do any more is repair the hardware: manufacturer parts for this range are gone. So when a unit finally fails, the answer is a planned replacement with your data carried across.
- Software support, configuration and pay-rule help for as long as the clocks keep running
- Configuration recovery when nobody remembers how it was set up
- Polling and licence problems on inherited systems
- Best-effort hardware assistance — manufacturer parts for this range are no longer available
- A planned replacement when a unit fails, with employees, templates and attendance history migrated across
Which one is on your wall?
Every model below is on the Reset Care coverage list. Pick yours for what we still do with it and what we'd replace it with.
HandPunch 1000 · 2000 · 3000 · 4000
The hand scanners. Identified people by the size and shape of the hand — still running on plenty of Australian docks and depots.
HandPunch support Fingerprint & proximityTA785
Fingerprint and proximity terminal with eight function keys, wireless options and battery backup.
TA785 support Swipe terminalTA715
The mid-range swipe and proximity terminal from the same family as the TA785.
TA715 support Swipe terminalTA600
The simple card terminal — punch in, punch out, poll to the software.
TA600 support Facial recognitionSY940
The facial terminal that came before the SY-910. Badge, PIN and face at the door.
SY940 support Catch-allCard & swipe terminals
The older magnetic stripe, barcode and proximity range, including terminals from suppliers who are no longer around.
Card terminal supportKeeping an older system running
Keeping the system running
Most of what keeps an old installation working is software: pay rules, polling, exports and reports. That side we support exactly as we always have, for as long as the clocks keep reading.
Configuration recovery
Pay rules nobody documented, a polling key that has gone missing, a job structure that made sense to someone who left in 2018. We work it out and write it down.
When a unit fails
Manufacturer parts for this range are no longer available, so a dead terminal is a replacement rather than a repair. We plan it with you — one door at a time if that suits — and migrate your employees, templates and attendance history across.
The position is the same across every model on this page: the software side is fully supported, the hardware is best-effort, and a failed unit means a planned replacement rather than a repair. Nothing here is urgent while your clocks are still reading — but it is worth knowing before one stops.
Questions we are asked
Can I keep my existing time clocks?
Yes. Reset keeps any clock that still works and that TA100 or Genesis can poll. Replacement happens when a clock fails, when parts are no longer available, or when you choose to upgrade — not because a new system was sold. Historical data is carried across when a unit is finally replaced.
My time clock supplier no longer exists — can you still support it?
That is routine work here. We take over existing installations, including systems we did not originally supply: licence transfers, version upgrades, configuration recovery, polling problems and payroll re-mapping. The usual picture is that the vendor wound down, the person who understood the pay rules left, and nobody has the polling key — we reverse-engineer the configuration, document it properly and hand it back working.
What happens to my historical data if a clock is replaced?
It comes with you. A planned replacement migrates your employees, their templates and your attendance history across, so reporting does not start again from zero on the day the new terminal goes on the wall. Replacement can be staged one door at a time if that suits the site.
Is the SY940 still supported?
Yes. The SY940 facial recognition clock is still supported, and staff can still be re-enrolled on it. Manufacturer parts for the range are gone, so a failed unit means a planned move to the SY-910 rather than a repair, with your employees and attendance history migrated across.
What does it cost to have an old system supported?
There are two ways in. Casual support is $295 + GST per incident, prepaid — one issue worked remotely through to resolution. Reset Care is the annual option and the only path to software updates and priority; it is priced by system, so tell us what you are running and we will quote your figure. If you are calling more than once or twice a year, Reset Care is usually the better way.